Shipping Policy
At Topwatch24, we aim to ensure a smooth, transparent, and reliable delivery experience for every order. Please review the following shipping policy carefully before placing an order.
1. Order Processing Time
All orders are processed and dispatched within 3 business days after payment
confirmation.
Business days do not include weekends or public holidays. Once your order has been shipped, you will receive a shipping confirmation with tracking details.
2. Shipping Coverage & Delivery
We offer international shipping to most destinations worldwide, subject to carrier
availability and local regulations.
Delivery times may vary depending on:
● Destination country
● Customs clearance procedures
● Local courier operations
Estimated delivery times provided at checkout are for reference only and are not
guaranteed.
3. Shipping Costs
All listed product prices include shipping fees. There are no additional shipping charges added at checkout unless otherwise stated on the product page.
4. Customs Duties & Import Taxes
For international shipments, please note:
● Customs duties, import taxes, and clearance fees are not included in the
product price or shipping cost
● Any such charges imposed by the destination country are the sole responsibility of
the buyer
● These fees are determined by local customs authorities and are beyond our control.
Failure to pay required customs charges may result in delivery delays, returns, or
abandonment of the shipment, for which we cannot be held responsible.
5. Delivery Responsibility
Once an order has been dispatched and handed over to the shipping carrier:
● Responsibility for delivery timelines rests with the carrier
● We are not responsible for delays caused by customs inspections, local regulations,
or courier service disruptions.
Customers are responsible for providing accurate shipping information at checkout.
6. Insured Shipping
All orders are shipped with shipping insurance included.
Each timepiece is insured during transit to protect against loss or damage prior to delivery.
This insurance coverage applies from the time the shipment is dispatched until it is delivered to the address provided by the customer.
Please note that insurance coverage does not apply to:
● Delays caused by customs clearance
● Issues arising from incorrect or incomplete shipping information provided by the customer
● Damage occurring after the shipment has been successfully delivered
7. Questions & Support
If you have any questions regarding shipping, delivery status, or international regulations, please contact our support team via the Contact page prior to placing your order.
Acknowledgement
By placing an order on Topwatch24, you acknowledge that you:
● Understand the stated shipping timelines
● Accept responsibility for any applicable customs duties and taxes
● Agree to the terms outlined in this Shipping Policy
